Shipping Policy: Motelrockns — Get Your Fashion Finds On Time

At Motelrockns, we know your new midi dress, high-waisted jeans, or lace blouse is something you’re excited to style—so our shipping process is designed to get your fashion pieces to you safely and efficiently. Below’s everything you need to know about shipping for your Motelrockns order, from processing times to delivery details.

1. Shipping Eligibility & Order Processing

Before your fashion items ship, we take care to prepare them for the journey—here’s how it works:

Order Processing Time: Most in-stock items (e.g., casual blouses, denim jeans, basic tees) are processed within 1–3 business days (Monday to Friday, excluding major holidays like Christmas, Thanksgiving, or Black Friday). For special-order styles (e.g., limited-edition party dresses, custom-tailored pieces) or high-demand items (e.g., fall sweaters during seasonal transitions), processing may take 4–5 business days—we’ll note longer timelines on individual product pages to help you plan, especially if you’re shopping for an event.
Eligible Locations: We ship to most addresses in the United States (including Alaska, Hawaii, and Puerto Rico) and select international countries (e.g., Canada, United Kingdom, Australia, France). If your location isn’t supported, you’ll see a notification at checkout before completing your order—no unexpected delays after purchase.
Order Holds: If there’s an issue with your shipping address (e.g., missing apartment number) or payment information, we’ll email you within 24 hours to resolve it. This may delay processing—critical if you’re ordering a dress for a upcoming wedding or event—so double-check your details at checkout to avoid hold-ups.

2. Domestic Shipping (United States)

For U.S. orders, we offer two primary shipping options to match your timeline for styling your new pieces:

Standard Shipping: Delivered via USPS Ground or UPS SurePost. After processing, delivery typically takes 3–7 business days. Shipping costs are calculated at checkout based on your location, package weight (e.g., a single blouse vs. a set of jeans and a sweater), and order total. Lighter packages (like a single sundress) will have lower fees, while bulkier orders (like multiple winter coats) may have higher costs due to carrier weight and dimension rules. We use soft, protective packaging for delicate items (e.g., lace dresses, beaded tops) to prevent snags or damage in transit—this careful handling is included in your shipping cost, no extra charge.
Expedited Shipping: Delivered via USPS Priority Mail or UPS 2-Day Air. This option is ideal if you need your items fast (e.g., a last-minute outfit for a party, a replacement blouse for work). After processing, delivery takes 1–2 business days. Shipping costs for expedited service are higher than standard and are calculated at checkout, with additional fees for remote areas (e.g., rural parts of Alaska, some Hawaiian islands). We prioritize expedited orders in our processing queue to ensure they ship out as soon as possible—perfect for time-sensitive styling needs.

3. International Shipping

We ship select fashion styles to international destinations, with details tailored to cross-border delivery challenges:

Carriers & Timelines: International orders are shipped via USPS International Priority Mail or UPS Worldwide Express. Delivery timelines vary by country, depending on customs clearance and local carrier efficiency:
Canada: 5–10 business days after processing.
United Kingdom & EU Nations: 7–14 business days after processing (additional time may apply for customs inspections, especially during peak shopping seasons like Black Friday or holiday periods).
Australia & New Zealand: 10–18 business days after processing.
Other Eligible Countries: 12–21 business days after processing (check checkout for your specific location’s estimated delivery window).
Shipping Costs: International shipping fees are calculated at checkout based on your country, package weight, dimensions, and shipping method. These costs do not include customs duties, taxes, or import fees—these are the responsibility of the recipient and are charged by your local customs office. We recommend checking with your country’s customs agency before ordering (especially for higher-value items like designer-inspired dresses or leather jackets) to understand potential additional fees, so you’re not surprised when your package arrives.
Customs Documentation: We include a detailed customs declaration with every international order, listing the item type (e.g., “women’s cotton blouse”), quantity, and value (based on your purchase price). This helps speed up customs clearance, but delays may still occur if customs requires additional documentation—we can provide copies of your order invoice if needed, just email our team with your order number.

4. Order Tracking

We keep you updated on your fashion items’ journey so you can plan when to style them—no guessing about delivery:

Tracking Number: Once your order ships, we’ll send an email to the address you provided at checkout, containing a unique tracking number and a link to the carrier’s website (e.g., USPS, UPS). This email also includes a reminder of the items in your order (e.g., “Sage Midi Dress – Size M”) so you can easily track the pieces you’re most excited about.
Tracking Updates: Use the link to check your package’s status anytime—you’ll see when it leaves our warehouse, arrives at a sorting facility, and is out for delivery. For international orders, tracking may not update once the package leaves the U.S., but the carrier will provide delivery confirmation once it reaches your destination. If tracking shows “delivered” but you haven’t received your package, check with neighbors or your building’s mailroom first—carriers sometimes leave packages with trusted contacts.
Missing Tracking: If you don’t receive a tracking email within 4 days of placing your order (or after your estimated processing time), check your spam folder first—shipping updates sometimes get filtered. If it’s still missing, email us at [email protected] with your order number, and we’ll resend the tracking info or investigate why your order hasn’t shipped yet.

5. Special Scenarios: Seasonal Shipping & Delivery Issues

We handle fashion-specific shipping challenges with flexibility, just like we design pieces to fit different styles—here’s how we address common issues:

Seasonal Peak Times: During busy seasons (e.g., back-to-school for workwear, holiday shopping for party dresses) or sales events (e.g., Black Friday, Cyber Monday), processing and shipping times may extend by 1–2 business days due to higher order volume. We’ll highlight peak season timelines on our homepage and product pages to help you order in advance—we recommend shopping for event-specific items (like wedding guest dresses) at least 2 weeks before you need them to account for potential delays.
Damaged or Lost Packages: If your items arrive damaged (e.g., a torn dress hem, a stained blouse) or the package is lost in transit:
Damaged Items: Email us within 48 hours of delivery with photos of the damage and the original packaging—we’ll help resolve the issue per our Refund Policy, whether that means a refund or a replacement.
Lost Packages: For domestic orders, wait 2 extra business days (carriers sometimes experience delays in rural areas or during severe weather). For international orders, wait 5 extra business days (customs holds or transit delays are common). If it’s still missing, we’ll assist with a carrier claim, but note that international claims may take 2–4 weeks to resolve—we’ll keep you updated on the progress.
Incorrect Addresses: If you provide an incorrect or incomplete shipping address and your package is returned to us, we’ll email you to confirm the correct address. You’ll need to pay a re-shipping fee (calculated at checkout based on your location and package details) to send the package again—we can’t waive this fee, as the return and re-shipment costs are incurred due to address errors. Double-checking your address at checkout saves time and extra costs.

6. Contact Us About Shipping

If you have questions about your order’s shipping status, need to change your address (within 24 hours of ordering), or want to learn more about shipping to your country, email our team at [email protected]. We reply within 24 hours on weekdays (48 hours on weekends/holidays) and will help you track down your fashion finds or resolve any shipping issues—we know how important it is to get your new pieces on time.

At Motelrockns, shipping is more than just moving packages—it’s getting the styles you love to you, so you can express your unique vibe. We work hard to keep timelines clear and costs transparent, so you can focus on what matters: styling your new Motelrockns pieces with confidence.

— The Motelrockns Team