Refund Policy: Motelrockns — Shop Women’s Fashion With Confidence

At Motelrockns, we know finding the perfect fashion piece—whether it’s a flowy midi dress, high-waisted denim, or a lace blouse—takes trust. If a style doesn’t fit your vibe, flatter your shape, or meet your expectations, we’re here to make refunds simple, fair, and stress-free. Below’s everything you need to know about getting a refund for your Motelrockns order.

1. Eligibility: What Qualifies for a Refund?

To request a refund, your fashion items must meet these straightforward criteria—we balance flexibility for your styling needs with care for our products:

Time Frame: 60 days from the date you receive your order. We extend this window because we know you might want to try pieces with your existing wardrobe (e.g., pairing a new sweater with your favorite jeans) or test how they fit different occasions (e.g., a party dress for an upcoming event) before deciding.
Item Condition: Items must be unused, unwashed, and in their original packaging with all tags attached. We understand you might want to “try on” a piece at home (e.g., checking how a skirt falls, testing if a blouse fits your shoulders)—just avoid wearing it outside, washing it, or altering it (like cutting tag strings, adjusting hemlines, or adding accessories) before requesting a refund. Minor “at-home fit checks” (no visible wear, no makeup stains, no fabric pilling) won’t disqualify your request.
Exceptions: Some items are non-refundable, and we’ll always mark these clearly on product pages to avoid confusion:
Final Sale Items: Styles labeled “Final Sale” (often discounted party dresses, limited-edition prints, or clearance pieces) are non-refundable. These are priced to clear inventory, so we can’t accept returns for them.
Custom/Monogrammed Items: Any personalized pieces (e.g., a blouse with embroidered initials, a dress tailored to your measurements) can’t be refunded—they’re crafted specifically to your preferences.
Hygiene-Sensitive Items: For health and safety reasons, we can’t refund intimate apparel (e.g., bralettes, slips) or accessories like scarves that have been removed from their original sealed packaging—unless the item arrives defective.
Worn or Damaged Items: We can’t refund items that show signs of use (e.g., makeup stains on a neckline, pilling on a sweater, stretched-out waistbands on jeans) or damage from improper care (e.g., shrinking a linen dress in the dryer, bleaching a cotton blouse).

2. How to Request a Refund: Step-by-Step

We’ve streamlined the refund process to be as easy as styling a favorite outfit—no unnecessary red tape:

Start the Request: Email our team at [email protected] with your order number, the name of the item(s) you want to refund (e.g., “A-Line Midi Dress – Sage – Size L”), and a brief note explaining why (e.g., “Dress is too long for my height,” “Blouse fabric feels scratchy,” “Ordered the wrong color by mistake”). No need for a lengthy explanation—we get that style and comfort are personal.
Get Your Return Instructions: Within 24 hours, we’ll confirm if your request is eligible. For U.S. orders, we’ll send a pre-paid return label (no cost to you) to print and attach to your package. For international orders, we’ll share our return warehouse address—you’ll cover return shipping costs, but we recommend using a tracked service (lost packages can’t be processed for refunds).
Prepare & Ship the Item: Pack the item securely in its original packaging (or a similar protective bag/box) to avoid damage in transit—this is especially important for delicate pieces like lace blouses or beaded dresses. Include a note with your order number inside the package—this helps us match your return to your account faster. Drop the package off at the carrier location specified on your label (e.g., USPS, UPS).
We Inspect & Approve: Once we receive your return (usually 2–3 business days after delivery to our warehouse), our team will check the item’s condition. If it meets eligibility rules, we’ll send you an email confirming your refund is approved.

3. Refund Timeline: When Will You Get Your Money?

We know you might want to reinvest your funds into a better-fitting or more suitable style—so we process refunds as quickly as possible:

Processing Time: After your return is approved, we process the refund within 5–10 business days. You’ll get an email notification once the refund is sent to your original payment method (e.g., credit card, PayPal, gift card).
Bank/Card Delays: Your bank or credit card issuer may take an extra 2–7 business days to post the funds to your account. This is out of our control, but we’ll provide a refund reference number if you need to follow up with your provider.
Payment Method Notes:
Credit/Debit Cards: Refunds go back to the same card used to purchase—look for a transaction labeled “Motelrockns Refund” on your monthly statement.
PayPal: Refunds land in your PayPal balance within 3 business days (faster than most card issuers).
Gift Cards: If you paid with a Motelrockns gift card, your refund will be issued as a new digital gift card (sent via email) with no expiration date—perfect for picking out a new dress, jeans, or blouse later.

4. Special Scenarios: Damages, Defects & Mistakes

We handle fashion-specific issues with the same care we put into curating our collections—here’s how we fix common problems:

Damaged in Transit: If your item arrives with holes, torn fabric, missing buttons, or stains (from shipping), email us within 48 hours of delivery with photos of the damage and the original packaging. We’ll skip the return (keep the damaged item for at-home use if you want!) and process a full refund immediately—or send a replacement item for free (subject to stock) if you still love the style.
Defective Items: If your item has a manufacturing defect (e.g., a loose seam on a dress, a broken zipper on a jacket, fabric that frays after one gentle wash) within 30 days of receipt—even if you’ve worn it a few times—we’ll refund you in full. Just email us with photos of the defect and a brief description (e.g., “The lace on my blouse started unraveling after one wear”), and we’ll resolve it without hassle. For defects that appear later (e.g., a sweater that shrinks unexpectedly after following care instructions), our 90-day product warranty covers refunds—just reach out with details.
Incorrect Item Sent: If you receive the wrong style (e.g., a blouse instead of the midi dress you ordered), wrong size (e.g., a Small instead of a Large), or wrong color (e.g., black instead of blush), our mistake is on us. Email us with photos of the incorrect item and your order number—we’ll:
Ship the correct item via expedited shipping (free of charge) to get it to you faster, perfect if you need it for an event.
Send a pre-paid label to return the incorrect item—no cost to you.
Offer a full refund instead if you no longer want the correct style.
Seasonal or Event-Based Returns: If you bought an item for a specific occasion (e.g., a wedding guest dress, a holiday sweater) and it doesn’t work out, we’ll extend the refund window by 7 days—just mention the event in your refund request (e.g., “Bought this dress for my sister’s wedding that’s next month”) and we’ll adjust the timeline.

5. What Doesn’t Qualify for a Refund?

To keep things clear, here’s what we can’t refund—no hard feelings, just honesty:

Items returned after the 60-day window (or extended seasonal window).
Items that are worn, washed, stained, or damaged from use (e.g., makeup on a collar, mud on jeans, stretched-out elastic from repeated wear).
Final sale items, custom/monogrammed pieces, or hygiene-sensitive items that have been opened.
Lost or stolen packages: If tracking shows your order was delivered but you never received it, we can’t refund you (this is a carrier issue). We’ll help you file a missing package claim with the delivery service, but we can’t cover the cost of the item.
Items that don’t match the original description due to user error (e.g., ordering a “cropped sweater” and expecting it to be full-length, not reading the size chart and choosing the wrong fit).

6. Need Help? Reach Out

If you’re stuck on a refund—whether you can’t find your order number, need to rush a refund for an upcoming event, or have questions about eligibility—email our team at [email protected]. We’re fashion lovers who understand the frustration of a style that doesn’t work, so we’ll walk you through every step. We reply within 24 hours on weekdays (48 hours on weekends/holidays).

At Motelrockns, refunds aren’t just a policy—they’re a promise that we stand behind the fashion you love. We want you to shop with confidence, knowing if something’s not right, we’ll make it right.

— The Motelrockns Team